Account and login help
Contact support if you cannot sign in, cannot access your club, have trouble with password reset, or believe account data is not loading correctly. Include the email address connected to your game account.
How support works
Support is available for account questions, login problems, game issues, coin and payment questions, bug reports, feedback, privacy questions and general questions about ProPeloton Manager. The fastest way to get useful help is to describe the issue clearly and include the details that help us reproduce or understand the situation.
Contact email
Use contact@propelotonmanager.com for support and feedback.
Helpful details
Include page name, team name, race name, rider name and screenshots.
Privacy
Never send passwords, full card details or private login codes.
Bug reports
A strong bug report explains what you clicked, what page you were on, what you expected, what actually happened, and whether the issue can be repeated. Screenshots are very helpful.
Gameplay questions
Ask about race preparation, rider roles, stage plans, transfers, sponsors, finances, rankings, training, fatigue, equipment or any system that feels unclear.
Payments, coins and rewarded ads
For coin purchases, checkout questions, rewarded ads or balance issues, include your account email, approximate date and time, and what you expected to happen.
Before contacting support
- Refresh the page and try again once.
- Check whether you are signed into the correct account.
- Copy any visible error message exactly.
- Describe the steps that created the problem.
- Include screenshots when possible.
Support does not need your password, full payment card number, authentication
code or private secret keys. Do not send sensitive information in support
messages.